Bert van Essen, Author at XPAT.NL

This is your checklist for moving to the Netherlands

Hello there, future Dutchie! Do you plan to move to Amsterdam or somewhere else in our beautiful country to work or live there? And are you going to stay for more than 90 days? Then you are in the right place! Because when you move to the Netherlands, there are some things you need to take care of beforehand. Luckily for you, we have put together a handy guide to help you with your move to the Netherlands. Together with us, your move to the Netherlands will happen smoothly.

Before you leave

Before you pack your bags and get ready for your Dutch adventure, there are a few things you need to arrange. First of all, you need to check whether you (and possibly your partner or child) need a visa and/or residence permit. Also, make sure you are allowed to work in the Netherlands. Start your integration – don’t worry, it’s not as scary as it sounds! Ensure your passport or ID card is still valid, and check whether your foreign driving licence is valid in the Netherlands. Arrange a place to live and/or a correspondence address. Prepare your child for the Dutch education system and arrange the import of your household goods. Finally, make an appointment to register with the municipality.

Checklist:

Check whether you require a visa and/or residence permit.
Make sure you are allowed to work in the Netherlands.
Start your integration.
Ensure your passport or ID card is still valid.
Check whether your foreign driving licence is valid in the Netherlands.
Arrange a place to live and/or a correspondence address.
Prepare your child for the Dutch education system.
Arrange the import of your household goods.
Make an appointment to register with the municipality.

Moving to the Netherlands

Moving can be a challenge, especially when it comes to an international move. But don’t worry, we have a few tips to make the process smoother. First of all, start planning early. Make a checklist of everything you need to do and stick to a schedule. This will help you stay organised and ensure you don’t forget anything.

It’s also important to decide what you want to bring to the Netherlands. Remember that the cost of shipping goods can be high, so it might be worthwhile to sell or give away some things before you leave. Make sure you have all the necessary documents for the import of your household goods as well.

Once you’re in the Netherlands, you’ll find that houses here may be different from what you’re used to. Many Dutch houses are narrow and have steep stairs, so keep this in mind when packing. It might be useful to hire a professional moving company to help you move large or heavy items.

Finally, don’t forget to notify all relevant agencies of your new address, such as your bank, insurance company, and of course the municipality. Welcome to your new Dutch home!

Checklist:

Start planning early and make a checklist of everything you need to do.
Decide what you want to bring to the Netherlands. Sell or give away what you don’t need.
Make sure you have all the necessary documents for the import of your household goods.
Consider the characteristics of Dutch houses when packing. Consider hiring a professional moving company for large or heavy items.
Notify all relevant agencies of your new address, such as your bank, insurance company, and the municipality..

Arrival in the Netherlands

Congratulations, you are in the Netherlands! This is a big step.here are a few important things you need to arrange as soon as you arrive. First of all, make sure you register with the municipality where you are going to live. This is an essential step to be officially recognized as a resident. Then, it’s time to apply for and activate your DigiD. Your DigiD is your digital identity for the government, giving you access to many government services online. It’s essential to arrange this as soon as possible.

Also register for MijnOverheid, an online platform where you have access to your government email, can update your personal details and arrange important matters. Another essential step is to take out health insurance. In the Netherlands, it is mandatory to have basic health insurance, so make sure you arrange this as soon as you arrive.

Checklist:

Register with the municipality.
Apply for a DigiD and activate it.
Register for MijnOverheid.
Take out health insurance.

Things to arrange later

Now that you have settled in the Netherlands, there are still a few things you need to arrange. First, open a Dutch bank account. This will make it easier to manage your finances, receive your salary, and pay bills. If you plan to work, study, or do an internship, you can’t go without your Dutch bank account.

Make sure you arrange your healthcare providers and get any vaccinations you might need. The Dutch healthcare system is excellent, so you can trust that you will receive good care. It’s also important to file your tax return. In the Netherlands, tax returns are usually filed in the spring, but it’s a good idea to prepare for this as soon as possible.

Checklist:

Open a Dutch bank account.
Find work, start studying, or do an internship.
Arrange your healthcare providers and vaccinations.
File your tax return.

If you have any questions, don’t hesitate to contact us. We are here to help you with a smooth integration into the country! Welcome to the Netherlands, we can’t wait to meet you!

Making the most of your Dutch home

Whether you are renting, staying in a long-term AirBNB or have just bought a house in the Netherlands, making any space a home where you feel comfy and cosy is an enjoyable project. We have compiled some helpful tips to help you turn any type of accommodation into a true home.

Naming your home

If you own a home, naming your home and having a personalised sign made for your home is a wonderful way to make your house a home. In the Netherlands, you can order such signs at a shoe repair shop, where samples will be on display. You will also be able to order these via specialised shops or places like Etsy. If you are renting, you could opt for a removable sign to hang on your door. If you have the possibility to choose your own doorbell, go for a sound you totally love, perhaps even your favorite music.

Keeping warm and keeping cool

If you are renting of have bought a historic Dutch home, your home may have single glazing. For historic properties, there are guidelines in places as to what the options are when it comes to replacing glazing to make your home a warmer place. If you find yourself in a single-glazed property, thick curtains and radiator foil will help to keep the heat inside. If you own a home, check with your local council to see what subsidies and schemes are currently available to further insulate your home and make it more sustainable. You could also ask for advice at a Dutch DIY store such as Gamma, Praxis or Hornbach or become a member of the Dutch home owners association (Vereniging Eigen Huis).

Due to climate change, the Netherlands too is facing more and more heatwaves in the Summer months. Specialised interior stores can help you with made-to-measure sun blocking shutters and curtains but if you are on a budget, keeping the curtains closed and pinning white bed sheets onto the inside of your curtains on hot days is another way to keep your home cool. You can also find more affordable options regarding sun blocking curtains at places like IKEA and HEMA.

Decorating your windows

Dutch homes are known for their many, spacious windows. This comes with the added benefit of having a lot of daylight flooding into your home. If you want to ‘Go Dutch’ you may want to add some plants or other decorative items in your window sills or hang decorative items in front of your windows. As Dutch Winters can be dark and rainy, with little daylight, you may want to invest in a daylight lamp.

Clean air

Especially if you live in a city, or if you have neighbours who smoke, you may want to invest in an air purifier for your home. Most brands will have various models and will list the number of square meters a certain air purifier is suitable for.

Great joy in small spaces

Many expats find Dutch homes to be smaller than what they are used to but there are many ways to still make a small home the home of your dreams. If your budget allows you to do so, you may even want to hire an interior designer or architect to help you make the space work best for you. Another great tool is watching tiny house Youtube channels for more inspiration on how to cleverly use small spaces.

Greenery

Even if you have just arrived in the country, and are staying in temporary accommodation, adding a fresh bouquet of flowers instantly makes any space feel more homely. Once you have found your long-term home, adding greenery is a wonderful way to create the home of your dreams. The Dutch are very fond of houseplants and it is scientifically proven that indoor greenery improves our health and wellbeing. You may even find a plant which adds a touch of your homeland. From tiny coffee plants at Dille & Kamille to small lemon trees at Intratuin, you can easily add a Brazilian or Italian touch to your Dutch home.

Many major Dutch cities such as Amsterdam and Leiden also have a hortus botanicus (botanical gardens) which are wonderful to visit for inspiration and display plants and trees from all over the world.

Taking care of your outdoor items

You may be lucky enough to have found a home that comes with a garden, balcony or roof terrace. As the Netherlands is a rainy and stormy country, rain covers for outdoor items are a great investment. You may also want to install the KNMI app so you will be alerted when another storm is on its way so you can move any items inside in order to prevent them from being smashed by the Dutch wind. When installing new fencing in your garden, buy the strongest type you can find and install them as deeply into the soil as you possibly can, using metal or steel, as they will need to be able to withstand the Dutch wind and storms.

Adding scent, candlelight and soft furnishings

Candles are also a great way to add some cosines to any space, as is scent. If you are staying in accommodation where candles are not allowed, battery-powered candles are a great alternative. You will find them in many shapes and colours at garden centres and Dutch stores selling home goods, such as Blokker, HEMA, Action and Zeeman. Soft furnishings like throws, pillows and blankets also instantly make any space feel like a cosy haven. In the Netherlands, you will find those at stores like Xenos, Kwantum, Leen Bakker, Blokker, TK Maxx and interior shops. Adding a scent of your homeland via a scented candle or diffuser is also a great way to make your Dutch house feel like a true home.

How to Insure your E-bike

Now as an expat you have probably already noticed that the Dutch take their biking pretty seriously. They’re everywhere! Maybe best not to go into all the details of why the Dutch love their two-wheeler so much – but actually, most of the time, it is easier to get anywhere in the Netherlands by bike than by car. Especially in the towns and cities. City centers are mostly car-free, making the bike the best option. As a result, the Dutch infrastructure is well-adapted with special bike lanes and so on. The result: the bike is a relatively safe mode of transportation. So become more like the Dutch and get on your (e)bike!

E-bike Insurance from Allianz Global Assistance

E-bikes are becoming more and more popular these days. If you look at all the bicycles sold in 2021, this popularity becomes abundantly clear. A whopping 52% of them are electrically powered and it is expected that the share of electric bicycles is going to increase over the years to come. E-bikes are more in demand than ever, which means it is time to start thinking about insuring your bicycle with an e-bike insurance.

Allianz Global Assistance insures all brands and bicycle types, including e-bikes. Have you bought a new electric mountain bike, e-cargo bike or perhaps an electric city bike from VanMoof? Great news! You can now insure your e-bike with a bicycle insurance from Allianz Global Assistance.

Two Insurances and Three Possible Packages

Insuring your bicycle via Allianz Global Assistance means you get to choose between two insurances:

Aflopende fietsverzekering (= temporary bicycle insurance) which stops automatically after a period of three years.
Doorlopende fietsverzekering (= annual bicycle insurance) which you take out for at least one year and that remains active, until you terminate it with one month’s notice.

Regardless of your choice, you are always insured for legal aid assistance, and you are covered for bicycle theft. Also, both insurances offer you the option of selecting one of these three packages:

Standaard is the basic package that provides you with legal aid assistance and covers you for bicycle theft.
Uitgebreid is a more extensive package that includes legal aid assistance and coverage for bicycle theft and damages.
Compleet gives you all the possible coverages; legal aid assistance, bicycle theft, damages and roadside assistance for your bicycle.

The bicycle insurances are valid worldwide, although legal aid assistance is only provided in Europe. Roadside assistance is limited to the Netherlands and 30 kilometers across the Dutch border with Belgium and Germany.

What Are the Differences Between the Two Bicycle Insurances?

Bicycle insurance	Bicycle insurance	Doorlopende fietsverzekering (= Annual bicycle insurance).
Payment	In advance and all at once	Periodic payment, per year or per month
Insure another bicycle	Not possible	Possible
Insurance ends	Automatically after three years or in the event your bicycle is stolen and you have received compensation.	The insurance runs for at least one year and after that a notice period of one month applies. If your bicycle has been stolen, you can insure a new bicycle on the policy.
Premium restitution	No	Yes, if applicable
Extended warranty for e-bike battery	Yes	No

Why Insure an e-Bike?

There are a number of good reasons to insure your e-bike with Allianz Global Assistance:

insurance is suitable for all electrically powered bicycles¹
full purchase value of your e-bike covered²
covered for bicycle theft and legal aid assistance
possible to insure for bicycle damages and roadside assistance
optional: extended warranty for e-bike battery.

1 = For speed pedelecs (also called high-speed e-bikes) you need a separate liability insurance that Allianz Global Assistance does not offer.

2 = For race bikes, ATBs and mountain bikes an excess applies in case of bicycle theft or damages to the bike.

How to Insure My e-Bike?

In order to insure your bicycle, you need to know a couple of things before you start:

Bicycle type	What type of bike are you insuring? Is it a city bike or perhaps a mountain bike?
Purchase value	This is how much you paid for the bicycle. You need to be able to show this amount using a recent (i.e. younger than 6 months old) receipt. If you bought the bicycle longer than 6 months ago, you need to have an authorized bicycle dealer confirm the value.
Postal code / ZIP code	Where you live affects your premium. Example: 2581 AR
Manufacturing year	This is the year the bicycle was made. If you are the first owner of the bicycle, please use the current year.
Brand and model	For instance, VanMoof S5
Frame number	E.g. BA1234567. This number always starts with two letters followed by seven numbers. You can find this number on the receipt or purchase invoice.
ART key numbers	Every bicycle key has a unique number

Step-by-Step Plan

By clicking on the button below, you end up on the e-bike landing page from Allianz Global Assistance. But for now, keep reading a little bit.

CLICK HERE

Click on “Bereken premie” to start a premium calculation.
Next you select the bicycle insurance (and possible the package) that you want to take out. In this example we chose the Aflopende Fietsverzekering (= Temporary bicycle insurance).

To calculate your premium, you provide answers to the questions below. In this example, we are insuring a regular e-bike worth € 2,400 which has a two-star ART lock and we intend to use the[a1] e-bike for private purposes only.
Thankfully, this includes commuting to work. Yeah!

At the bottom of the premium calculation, you have the option to print out or send the quote to yourself via e-mail. In order to take out the bicycle insurance, please click on “Naar Mijn Fiets” to continue.
The next screen will ask other important (bicycle) details.

In step 3, you need to provide your personal details such as your name, date of birth and e-mail address.

In the fourth and final step, you can see all the details you have filled in. You need to select your desired payment method and Allianz Global Assistance will ask some closing questions.

Tip
It is a requirement that every bike has an approved lock. Meaning it has a minimum 2-star ART-rating. Any bike shop will know if your bike has one.

Gift giving in the Netherlands-all you need to know for those special moments

Birthdays

If you feel like skipping your birthday, you may be in for a challenge when relocating to the Netherlands, as birthdays are being held in high regard for children and adults alike. Most companies even keep a register of their employees’ birthdays so that none are forgotten and other companies even have a special birthday committee ensuring that your special day will be special indeed. If you work in an office role, you may find your desk decorated upon arrival and you may even be sung to. It is common practice to bring cake to the office on your birthday and in the same way, children usually bring small treats for their classmates and teacher on their birthday. Some primary schools and day cares may have guidelines for birthday treats, sometimes banning sugary items, so be sure to check with the school or day care. Another Dutch custom regarding birthdays is for children to choose what they would like to have for dinner on their special day and for their little chair, both at school and at home, to be decorated. Decorating the child’s bike is also a traditional Dutch birthday custom in some Dutch families, for all the world to see that this child is enjoying a special day.

Easter and King’s Day

Within the Dutch culture, an Easter egg hunt or sending greetings cards for Easter is not as common as it is in other cultures. However, you will most certainly brighten the day by making an Easter basket with goodies or gifts for your neighbour, housekeeper, babysitter or gardener. Another way to give, would be to invite your elderly neighbour (if you have one) or a few of your colleagues over for an Easter brunch. You may even like to organise an Easter breakfast or brunch for your entire street, sharing Easter customs across cultures and getting to meet some new people. Another festive event taking place in the Netherlands in April is King’s Day- marking the occasion of the birthday of King Willem-Alexander. If you would like to send a card or gift to the Dutch King on the occasion of his birthday, the postal address is listed at the website koninklijkhuis.nl

Weddings

When invited to a traditional Dutch wedding, you will usually be provided with plenty of instructions about the festive occasion, including any wishes regarding gifts. In Dutch, a wedding planner is called ‘ceremoniemeester’ and though some couples may choose to hire a professional wedding planner, the task of being the master of ceremony is often carried out by a close friend or relative of the couple. Being asked to be the ‘ceremoniemeester’ for a wedding is considered an honorary role which you should take very seriously. Instructions about gifts are most often printed on the wedding invitation but when in doubt, contact details of the ceremoniemeester will be provided. The ‘ceremoniemeester’ is also the main point of contact for any practical and organizational questions regarding the wedding. When the symbol of an envelope is printed on the wedding invitation, it indicates the couple would be happy to receive cash gifts and gift vouchers in lieu of any particular items. Gift vouchers are always a wonderful option, as are Groupons for fun outings or date nights, but be aware that gift vouchers in the Netherlands are often valid for a limited time only. If the happy couple has a garden, balcony or roof terrace, an item that will last for years to come, such as a small tree or shrub which symbolises something that is dear to them, or their homeland or culture, also makes a great gift. Your local garden centre will most certainly be able to help you find something special if you decide to go down the green route.

Religious ceremonies

If you happen to be invited to a religious ceremony such as a baptism, you may have to go beyond the high street or city mall to find a suitable gift item. Though some Dutch cities and towns do have Christian bookstores, you may have to travel some distance to find one. Etsy is a wonderful place for finding religious gift items and for suitable cards you could visit stores such as American Book Center, Waterstones or TK Maxx in the major cities, as finding cards for religious occasions are often hard to find at regular Dutch stores. If you would like to gift a personalised candle to mark the occasion, you may find this option available at some cathedrals, monasteries and convents where candle making is still taking place. Be aware the process can take some time so be sure to place your order well in advance. You will find an overview of monasteries and convents in The Netherlands at the website of the Dutch Association of religious orders knr.nl Given the fact that St. Nicholas is such a popular figure in Dutch culture, a children’s book about St. Nicholaas also makes a wonderful baptism gift for a child.

Babies

If your Dutch neighbour, colleague, teacher or friend is having a baby, it is highly likely you will be invited for ‘kraambezoek’ following the delivery of a birth announcement card. In line with Dutch ‘appointment culture’, the times to go meet the newborn will be printed on the birth announcement card, and sometimes you will be asked to phone the couple beforehand to schedule a specific time. You won’t have any difficulty finding gifts for a baby in the Netherlands as there are plenty of stores where you can find adorable items. Some specialized stores are Prénatal and Wijs West but you will also find lots of other suitable gift items at department stores, small independent shops or online. If you are into crafts, you may even like to knit or create your own gift for baby. If you are unsure of what the parents would like for their little one, or what items they already have, you can never go wrong with a classic picture book. A gift voucher for a family photo shoot also makes for a wonderful gift. In Dutch culture, colleagues or friends or family members sometimes team up to fund more expensive baby items, such as a pram, a Maxi-Cosi, a mama bike or a bike seat for the little one, as a shared gift.

Sint Maarten

In some parts of the Netherlands, the feast of St. Maarten is being celebrated during the eve of November 11^th. Children will walk the neighbourhoods carrying lanterns whilst singing traditional St. Maarten songs. It is customary to hand them sweets and tangerines. Be sure to place a candle in your window sill or place a sign in your garden or on your window indicating that children may ring the doorbell of your home on this festive evening.

Sinterklaas

Though there has been some political and even international debate about Sinterklaas in recent years, the feast of St. Nicholas remains a big festive occasion in Dutch culture. Traditionally Sinterklaas was being celebrated amongst families but these days there are many different ways to celebrate the feast of the generous bishop, riding the roofs on his white horse. Many employers will surprise their employees with a small gift such as a chocolate letter, speculaaspop or a banketstaaf (a sweet pastry filled with the Dutch version of marzipan) to mark the occasion. If you work in an office role or are part of a book club, or play sports, or are involved in a committee or home owners association, chances are you will be invited to a Sinterklaas party at the golf course, the girls scouts or at the home of a colleague. For larger group Sinterklaas celebrations, there will usually be a set amount to spend on gifts, with 5 euros or 10 euros being common amounts to buy a Sinterklaas gift for one specific person. Traditionally, you would also write a personalized poem for the person receiving the gift. If you need any help with that, there are websites where you can download pre-made Sinterklaas poems but be aware you may hear the same poem being read twice if multiple people have been using the same Sinterklaas poem websites. Another Dutch custom is to create a ‘surprise’ by wrapping the Sinterklaas gift in a fun&creative handmade structure. For example, if your neighbour loves cats, you could create a cat out of cardboard or clay, and place your Sinterklaas present inside. During the month of December, craft stores and some other stores will have special kits and supplies in stock to help you create a fun and unique Sinterklaas ‘surprise’. Celebrating Sinterklaas is serious business in The Netherlands so be sure to set some time aside in your calendar during the busy month of December to write St. Nicholas poems and create Sinterklaas ‘surprises’.

Christmas

With Sinterklaas traditionally being the main gift giving occasion in the Netherlands, aside from birthdays, exchanging gifts at Christmas time has not been as common in the Netherlands as it is in other countries. However, in recent years giving Christmas gifts has grown in popularity and stores will offer plenty of options to help you find the right item. It is common in the Netherlands to write Christmas cards for friends, neighbours, colleagues, teachers and family members who may live further afield. To help you pinch those pennies, the Dutch postal service offers special, discounted Christmas stamps during the month of December called ‘Decemberzegels’. It is common within Dutch culture to ‘go the extra mile’ during the month of December and spoil your housekeeper, gardener, babysitter, your child’s teacher etc by gifting them a Christmas hamper, gift voucher, cash gift or a traditional Dutch Christmas banketstaaf. You will find delicious traditional Dutch delicacies, which make great gift items, at Dutch bakeries (banketbakkerij) but make sure to place an order in advance to ensure the gift item of your choice as this is a busy time of year for Dutch bakeries.

New Year’s

In some Dutch families, it is a New Year’s custom for grandparents to gift a coin to each grandchild on the first day of the new year. If you are starting a family in the Netherlands, you might like to join in this custom. In smaller towns and villages in the Netherlands, it is common practice to invite your neighbours over around midnight to eat a freshly baked oliebol or appelflap and exchange New Year’s wishes.

Tips and tricks for Daily Life in the Netherlands

Rain management

With the Netherlands being a very rainy country, you will automatically have the title of ‘Rain Project Manager’ bestowed upon you when settling in this land. Rain boots and rain gear should be on top of your shopping list when relocating here. Furthermore, always carry a role of bin liner and a pair of small scissors. This way you can always create your own emergency raincape by simply cutting a big hole for your head, and two smaller holes for your arms, in a bin liner. Freezer bags and some ribbon make perfect emergency rain shoe covers should you have forgotten to pack yours. Always carry a dark-coloured cotton or bamboo towel in each bag you use regularly as you will need it to dry yourself, your bag and your shoes when arriving at your destination. The Dutch rain is so intense that it can literally destroy your phone or make the glue of some shoes brands come loose. Rain management preparation is therefore essential. Save your pretty and expensive shoes for indoor use and purchase a stirdy pair to wear outdoors. You will find travel bags for your tidy shoes in the travel items section of department stores or sew your own. A waterproof bag and coat will make your life easier but be aware that even the best quality coat can take two-three days to fully dry once it gets soaked in the Dutch rain. For this reason, an extra, spacious laundry rack to dry your soaked items is also a recommended item for your home or appartment. You will also find extra-large, extra-absorbant doormats (called ‘droogloopmat’) at some garden centres and homegoods stores. Whether your home is big or small, allocating a bit of space to create a ‘rain corner’ where you can place your rain boots and soaked stuff when arriving home, will keep your home dry and tidy and spare your floors, especially if they are wooden or laminate floors.

Also, do not wait for the rain to stop to go to a certain shop, the cinema or to have coffee with a friend, as you will be waiting the rest of your life. In The Netherlands, the rain is your ever-present companion. On the bright side, this means you will regularly get to spot some gorgeous rainbows and you will get to enjoy an abundance of rain water to flush your toilet or wash your car or bike.

When it comes to umbrellas, some years ago, The Delft University of Technology designed a special ‘storm umbrella’, able to withstand the strong Dutch wind. With regular umbrellas being destroyed by the Dutch wind within minutes, a storm umbrella is a great investment if you would like to arrive at work with hair, makeup and clothes intact. You will find them at more upmarket department stores and bag stores or online. These days, the ‘storm umbrella’ is available in a wide range of colours.

Discounts and perks

When settling in the Netherlands, you will find there are many discounts and perks to be enjoyed via supermarkets, stores, airlines and other brands. Most supermarket have a discount scheme of their own in the format of a customer card, app or another savings scheme. At some stores you can save up points towards a free takeaway coffee, a free product or a discount. Dutch newspapers and magazines also offer discounted deals for their subscribers, ranging from a discount on books, household items or theatre tickets to special travel deals. Some apps offer you a free drink when you first start using the app and there are also cashback schemes to be enjoyed when it comes to supermarket items or home appliances. Some brands and stores offer special discount codes via their e-mail newsletter. Though most discount schemes are connected to a certain brand or store, the Dutch Airmiles scheme, for example, is joined by a wide range of brands and you can save up Airmiles points at many different places. Some stores and schemes offer you the possibility to donate your points to well-known charities.

Birthday blessings

With birthdays being held in high regard in the Netherlands, many stores and brands want to highlight your special day by offering you discounts, free products or even free coffees, teas and cake. The HEMA department store, for example, invites you to collect a free tompouce on your birthday, whereas the La Place restaurants also happily serve you a free piece of cake on your birthday. Some city malls invite you to collect a birthday surprise on your festive day. There are in fact so many special birthday offers at Dutch stores that you may find you need more than one day to enjoy them all but bear in mind that most offers are only valid on your actual birthday.

Customer service

Depending on your country of origin, you may find that customer service in the Netherlands is organised in a somewhat different way compared to what you are used to. A few department stores have a dedicated, separate customer service desk, as do most supermarkets, but at a lot of other stores you will have to wait in line at a regular til. Regular staff members are not authorised to deal with refunds and complaints and you should not be surprised if you are being asked to wait until a store manager arrives to help you. In some cases, if the manager is not present or not available at that moment, you will be asked to come back to the store on another day or your details will be taken and you will receive a phone call or e-mail the following day or week. Be aware that customer service can be a lengthy process in The Netherlands, whether at a store or online. Most Dutch companies use a chatbot operated customers service online and having to wait for 30-40 minutes to speak to an actual customer service agent is common however your patience will be rewarded.

The Netherlands is very much a paperwork country and this also applies to customer service. Though under Dutch law you are entitled to return an item to a store even without a receipt, most stores will not help you unless you can show a receipt or at least a bank statement listing the transaction concerned. If your complaint concerns a food item, always keep the package and take photos of the production codes printed on the package as the customer service department will be asking for this.

Always keep all of your receipts so you always have them at hand when you unexpectedly need to take an item back to a store. This way you won’t have to turn your wheelie bin upside down in the garden on another rainy Dutch day in order to trace a certain receipt.

When ordering a specific item online, you may want to print the order confirmation in order to avoid having to search your inbox years down the line when an issue arrives, especially if your e-mail address is connected to a specific internet provider.

When contacting a store or brand online, you will in most cases receive a refund sent to your bank account, a gift voucher, a replacement item or compensation in another way.

Reviews and expert assistance

No matter how frustrated you may get or how long it may take, always stay calm, patient and kind and you will more often than not eventually receive a solution. Never post an angry review online in the heat of the moment before your case has been finalized by the brand, company or store, as this will not help. Most Dutch stores and companies have dedicated staff who continually monitor review websites and it will not be appreciated when you post an angry review before the store, hotel, brand or company has had a chance to resolve your issue or complaint.

Be aware that a lot of Dutch stores and brands operate a pricey 0900 number to contact them by phone. These 0900 numbers are being connected to call centres abroad and are often excluded from Dutch phone plans so this is something you may want to take into account when signing for a phone subscription with a Dutch telecom company. If you are surprised by a sudden high phone bill for no apparent reason, it could be due to you having dialed a 0900 number. In order to avoid high phone costs, dial the no that is listed for calling from abroad, as this number most often also works for calling from within the Netherlands.

Travel and events

When booking a holiday or outing via a Dutch company, and you find that something is not in order upon arrival, you must lodge your complaint right there & then in order to have a legal right to be entitled for a refund. Take photos on site and save all related proof and correspondence. Do not wait until you arrive home to address the matter.

In the event you really get stuck, there are a few Dutch TV-shows that help consumers when all else fails and another option could be joining the Dutch Consumers Association (Consumentenbond). Most law firms with lawyers specialized in consumer law are often also happy to answer some simple questions by e-mail without charging you.

Opening hours

Traditionally, most public places will be opened between 9am-5pm though some hospitals, dentist and other medical practices also offer evening timeslots. In cities, supermarkets are usually opened until 9pm or 10pm whereas in smaller towns and villages they may close earlier and may also be closed on Sundays. A lot of specialist stores, independent shops and family-run businesses are closed on Mondays but stores belonging to chains and department stores will be opened on Mondays. Pharmacies, GP practices and dental surgeries often open at 8am. Also take into account that some stores and places will close early on May 4^th (WW II Commemoration), December 5^th (St. Nicholas), Christmas Eve and New Year’s Eve and some stores may be closed or have adjusted opening hours on public holidays. Though the customer service for insurance companies and some other brands will be opened over the weekend, be aware that these calls are being answered by external call centres working on behalf of multiple brands, and they may ask you to call again on Monday for more complicated matters.

(Medical) insurance

With medical insurance being mandatory by law, Dutch citizens are at the same time responsible for arranging their medical insurance on their own, taking it out at a commercial insurance company. You can only do so once a year in December/January (Unless you are eligible for one for the exception categories, such as when you return to the Netherlands after living abroad, at another time during the year). The Dutch medical insurance system is extensive and consists of multiple tiers. Comparing all the different options can be a very time consuming process. Make sure to allocate time in the busy festive month of December for ‘project medical insurance’ and if possible, start contacting insurance companies in October of November if you have specific questions, as customer service waiting times at insurance companies will be lenghty during the month of December. Do not be surprised if your colleagues, friends or neighbours have no time to stop by for bubbles & canapes on New Year’s eve as they need to arrange their medical insurance before January 1^st.

10 things you will find in every Dutch home

House plants

The Dutch are very fond of houseplants, the more the merrier! You will find the typical Dutch home filled with a large amount of house plants in all shapes, sizes and colours. Walking the average street, you will spot window sills with many houseplants on display. Placing two identical house plants next to each other on a window sill is considered stylish. You will find house plants and everything you need to care for them at a wide range of places, whether the garden centre or the supermarket. In addition, a Dutch home would be empty without fresh flowers on display. Most florists will provide you with a free mini package of flower food when purchasing a bouquet. For international flower delivery, most Dutch florists are able to arrange this for you via their Interflora network.

Bike pump

The Netherlands is a bike-friendly country and you will have to pump those tyres every now and then to cycle comfortably. You will find bike pumps to use at home as well as mini versions to clip onto your bike at bike stores and department stores. As the pull out part of a bike pump can easily get rusty in the Dutch rain, it is best to store it inside. Pumping your tyres also makes for an excellent work out, for your arm muscles especially.

Flag & flagpole holder

Whereas in other countries it may be completely okay to display a national flag all year round, The Netherlands has strict protocol for using the national banner. Fines are in places for violating protocol. Traditional Dutch homes will have a flag pole holder attached to the front of the home, right next to the front door, whereas you may also see flag pole holders in the gardens of larger detached homes. The national banner is normally on display on King’s Day (April 27) as well as on the birthdays of members of the Royal Family. The Dutch flag is traditionally raised to half-mast on May 4th for the national commemoration of the Second World War. On national festive occasions such as King’s Day the orange wimpel, an additional orange banner, is on display together with the Dutch flag. The orange wimpel symbolizes the House of Orange, as the Dutch Royal family is also named.

Another typical Dutch custom is to raise the flag once a child has graduated from high school. The proud parents will display their child’s school bag combined with the national flag for all the street to see. It makes for a very festive sight in the months leading up to the Summer school holidays.

If you have something special to celebrate and would like to raise your flag, check with your local council to see whether you would be allowed to do so and whether they may be willing to make an exception. If your home does not have a flagpole holder, you will find one at hardware stores like Gamma and Praxis.

Gourmetstel

Gourmetting is the custom of sharing a meal using a square, electrical portable stove with tiny pans on top. Your host will fill the table with bowls containing all sorts of ingredients ranging from veggies to fish and meat to pancake batter. Each person can fill their tiny pan with whatever they crave as many times as they like. It is a wonderful, low-key way to experiment mixing all sorts of ingredients. Gourmetting is a popular Dutch custom when hosting a larger group of people for dinner in a relaxed, informal manner. You will find a gourmetstel at home supplies stores such as Blokker or on secondhand websites. The traditional gourmetstel features eight tiny pans but these days you will also find them in a six pan and four pan format.

Appelstroop

Where other countries may proudly market their maple syrup, marmite or treacle, The Netherlands has something else for you to try. Traditional Dutch appelstroop is a healthy, gelly, thick apple butter which would traditionally be eaten on bread or toast but can also be added to yoghurt or other foods. Packed with vitamin C and iron, it is a tasty and healthy traditional Dutch food item.

Poffertjespan/pancake pan

There is nothing quite like a plate of hot poffertjes topped with powdered sugar and a tiny bit of butter. The traditional Dutch poffertjespan is made of cast iron and will last a lifetime. Rinse it with water and let it airdry. Avoid washing up liquid.

The bag of St. Nicholas

Another item you will find in every Dutch home that will re-appear annually is the bag of St. Nicholas, more commonly known as Sinterklaas. This is a spacious burlap bag with a December 5 print on it. People will start filling it with gifts in the weeks leading up to December 5^th before hiding it somewhere in the home. On December 5^th, one of the parents would sneak out of the house to knock on the front door to then quickly run away leaving the bag on the door step. The children will then be told that St. Nicholas just stopped by and joy will spread as the bag is brought into the living room where all will gather around the bag unwrapping its precious contents one by one. The bag of St. Nicholas will often last a lifetime and is sometimes passed down generations.

Mosquito windows

The typical Dutch home is equipped with mosquito windows (called ‘hor’ in Dutch) for the Summer months. Mosquito windows are made of a special type of netting placed in a steel frame to fit the size of a particular window and is attached by clips constructed onto the wooden window frame of your home. You can make such a hor yourself or have them made-to-measure for you at a local glazier or specialized home decor store.

BBQ

BBQ-ing is very popular in The Netherlands and very much part of the smell of Summer. The Dutch enjoy bbq-ing in their gardens or on their roof terrace or balcony and it is always a popular way to feed people at community events or even weddings. BBQ-ing may or may not be allowed on certain beaches and recreational sites, do check the signs when you get there. You will find BBQ’s in all shapes, sizes, colours and price ranges, from very cheap single use ones up to very fancy ones at garden centres and a wide range of other stores. If you rent or own an apartment, check your Vereniging van Eigenaren (Home Owners Association) house rules to find out whether you are allowed to BBQ in your garden, on your balcony or in communal areas.

Tiny toilets

Traditional Dutch homes will often feature a tiny toilet on the first floor, often close to the main entrance. Back in the day, toilet spaces were built for practicality and not for comfort. For the same reason, ensuite bedrooms are not common in Dutch homes as entire families would share just one shower room. Toilet spaces in older Dutch homes are often so tiny that you will hardly be able to turn around or have space to change your clothes, freshen up or do your makeup when visiting someone’s home. If you are attending a party of event and would like to change from your office clothes into something more suitable, style your hair and do your makeup, ask if you might be able use the shower room instead. Aside from these toilet spaces being tiny, it is also common for them to not have any heating installed. If you would like to rent of buy a house with a spacious and comfortable, heated toilet area, or multiple toilets, find a more recently newbuilt.

Obtaining a Mortgage as an Expat in the Netherlands

Obtaining a mortgage as an expat in the Netherlands can be a complex process, as the requirements and regulations for obtaining a mortgage can vary depending on your citizenship and the type of residence you are looking to purchase. However, with the right preparation and understanding of the process, it is possible for expats to successfully secure a mortgage in the Netherlands.

One of the most important things to consider when applying for a mortgage as an expat in the Netherlands is your income. Most Dutch banks require a steady income and a good credit score, as well as proof of income and assets. The income requirement can vary depending on the bank, but generally you will need to have a gross income of at least €35,000 to €45,000 per year.

Tip
Use Hanno’s mortgage calculator to get more insight into your possibilities

Another important factor to consider is the down payment. In the Netherlands, most banks require a down payment of at least 10% to 20% of the purchase price. However, some banks may require a higher down payment for expats, depending on the type of residence and your citizenship. Besides that, making sure you have the most optimal mortgage interest rate is also in your best interest.

Expats in the Netherlands also need to be aware of the different types of mortgages available. The most common type of mortgage in the Netherlands is the National Mortgage Guarantee (NHG) mortgage. This type of mortgage is guaranteed by the Dutch government, which can make it easier to obtain, but it comes with certain limitations, such as a maximum purchase price of €320,000.

Another option for expats is the Non-Resident Mortgage (NRM). This type of mortgage is specifically designed for expats and non-residents who want to purchase a property in the Netherlands. The requirements for this type of mortgage are generally more flexible, but the interest rate may be higher.

In addition, expats should be aware of the tax implications of their mortgage. In the Netherlands, the interest paid on a mortgage is tax-deductible, but it’s important to check with a mortgage advisor to understand the specifics of the tax laws and regulations that apply to your situation.

What you as an Expat should get in order before applying for a mortgage:

Gather the necessary documentation: Most Dutch banks will require proof of income, assets, and credit score. Make sure you have all the necessary documents, such as your passport, proof of income, and bank statements.
Check your credit score: Your credit score is an important factor when applying for a mortgage. Make sure your credit score is in good standing and take steps to improve it if necessary.
Determine your budget: Before you begin the mortgage process, it’s important to determine your budget and how much you can afford to spend on a property.
Research different types of mortgages: In the Netherlands, the most common type of mortgage is the National Mortgage Guarantee (NHG) mortgage, which is guaranteed by the Dutch government, but there are also Non-Resident Mortgages (NRM) that are available specifically for expats. Make sure to research which type of mortgage would be the best option for your situation.
Find a good mortgage broker: Working with a mortgage broker who specializes in helping expats can be a great way to navigate the process and increase your chances of getting approved for a mortgage.
Get pre-approved: Before you start searching for a property, it’s a good idea to get pre-approved for a mortgage. This will give you an idea of how much you can afford to spend and will also make you a more attractive candidate to sellers.
Understand the tax implications: Be aware of the tax implications of your mortgage. In the Netherlands, the interest paid on a mortgage is tax-deductible, but it’s important to check with a tax advisor to understand the specifics of the tax laws and regulations that apply to your situation.
Look for properties: Once you have all the necessary documents, a good credit score, pre-approval and you have a good understanding of the tax implications, you can start looking for properties that fit your budget and preferences.
Apply for a mortgage: Once you have found a property that you would like to purchase, you can apply for a mortgage. Be prepared to provide all the necessary documentation and information to the bank.
Close the deal: Once your mortgage application is approved, you can proceed to close the deal and purchase your new home in the Netherlands.

This is a general checklist, it’s important to remember that each bank and each mortgage type may have its own set of specific requirements, so it’s best to consult with Hanno, who specializes in mortgages for Expats, to get a better understanding of the process and the specific requirements that apply to your situation.

In conclusion, obtaining a mortgage as an expat in the Netherlands can be a challenging process, but with the right preparation and understanding of the requirements, it is possible to successfully secure a mortgage. It’s important for expats to have a steady income, a good credit score, and to consider the different types of mortgages available in the Netherlands.

Register for the free webinar ‘how to buy a house in the Netherlands’

Help me move to the Netherlands!

Obviously, the decision to move to the Netherlands is not one to be taken lightly. A lot comes into play. Once you have decided to finally relocate, you could probably use some help preparing for your big move. A lot of companies have found a way to cater to the needs of expats coming to the Netherlands. They offer just one service – or a wide range of services – such as getting important documents ready, registering with the municipality (BSN), finding a place to stay, and what not. Just Google ‘moving to the Netherlands’ and you will find tons of service providers, ample information and more checklists than you can handle.

Use a complete checklist

These checklists are all somewhat the same. At a glance, it becomes clear that you need to arrange a social security number, a Dutch bank account, health insurance, housing and so on. Not all lists include ‘transport your belongings’ though. We are not sure why. When looking for housing, you will find both semi-furnished and fully furnished apartments. But often, properties – especially long stay properties – are unfurnished, which means you should add ‘furniture’ to your checklist.

Save time and effort where possible

Argh, even more to think of! We hear you. Luckily, there are companies that take a lot off your shoulders by offering a variety of expat services. On top of that, there is another way to furnish your new home, besides buying or shipping your belongings from your home country. Rental furniture eliminates the need for relocating your furniture. All you need to bring are your personal belongings – other than that, your home will be completely ready as soon as you arrive in the Netherlands. When it comes to furniture rentals, there are plenty of providers and they all rent out pretty much everything needed for a temporary interior.

But, what if there were a single point of contact for everything on your checklist? Wouldn’t that be a relief, when you have so many ‘moving parts’ in your life?

Get assistance

TOSS Group, a Dutch expat service provider, asked themselves the same question. In answer, they recently announced their expansion with the launch of a new label for rental furniture: TOSS Furniture. Thanks to this newly added label, they can offer a unique set of services, making them The One Stop Shop for expat services in the Netherlands. Concretely, this means that they can assist with everything – from immigration, registration and payroll to housing and turnkey home furnishing.

About TOSS Group

TOSS Group offers a full-service package in the field of working and living in the Netherlands. We simplify immigration processes, while we also provide trusted payroll services, a seamless recruitment platform, and full-service solutions for renting furnishing. From finding a suitable living space to furnishing it, we do our utmost to ensure that our customers and employees enjoy fantastic service. This complete range of services means that TOSS Group is The One Stop Shop for expats coming to the Netherlands.

Your guide to Indoor Plants in The Netherlands

Gardening has become a popular hobby in the Netherlands. It’s not surprising, considering how green and lush it is outdoors! But what if you want to have plants in your home or office with little or no access to natural light? This guide will teach you everything you need to know about indoor gardening in the Netherlands – from finding the right plant for your space, choosing an appropriate potting mix, caring for your new friends, and more.

We hope that this guide helps guide you through some of the common struggles when planting indoors!

Adequate light

One of the biggest challenges for indoor plant growers is finding a space that gets adequate light. While some plants can get by with indirect light, many need at least four hours per day of direct sun to thrive. If you’re not sure how much light your room receives, consider growing indoor plants that can thrive in indirect sunlight. Particularly in winter when not too much natural light is available, these types of plants can survive well in low light conditions.

Choosing container and potting mix

It’s important to choose the right container when planting indoors because it will affect drainage and weight constraints in addition to aesthetics. The best material for pots depends on what kind of soil mix you’ll be using – different mixes require specific kinds of containers! For example, if you plan on growing cacti or succulents in sandy soil, you’ll want to use a container that has holes in the bottom.

If your plants like dry soil, make sure you’re using a sandy potting mix with plenty of drainage! If you are growing plants that need more moisture, it’s best to choose glazed or plastic containers (with no drain holes) because they won’t let water through – this is especially important for houseplants since overwatering can cause root rot. Glazed clay pots are also great options if you plan on keeping your plant outside during the summer months – they help insulate roots from hot temperatures.

Temperature

In addition to finding a suitable space for your indoor garden, you’ll also need to check the temperature. Some plants only grow well in certain temperatures, so it’s important to keep an eye on them. For example, most tropical houseplants will die if exposed to temperatures below 12 degrees Celsius, while some like desert cacti can handle temperatures to -20 Celsius. Always make sure your plant isn’t right next to an air vent or radiator – these dry out the soil too much and cause stress to sensitive species like succulents.

If there are windows where you plan on placing your plant, open them during colder months whenever possible! This will help circulate colder air from outside and provide your plant with a wider range of temperatures.

Watering

Watering is another key factor in ensuring that indoor plants thrive. Always check for dry soil before watering: if you can still see moist soil below the surface, don’t add more water. Be careful not to over-water since this causes root rot and can destroy your plant.

Humidity is also important when caring for indoor plants. If it’s too low, plants can develop brown spots on leaves and dry out easily – which leads to stress! You should aim for 40-60% humidity if your plant prefers this level of moisture in its environment. Use a hygrometer (a device that measures relative humidity) if you’d like more accuracy.

Fertilizer

Finally, fertilizing is important to ensure your plant stays healthy. Different types of fertilizer are available for indoor gardeners but we’ll talk about dry or granular fertilizers! These contain high concentrations of nitrogen (N), phosphorus (P), and potassium (K), which promote leaf growth in most species. A ratio between 20:20:20 parts N-P-K works well for a majority of houseplant varieties. We recommend using an organic liquid fertilizer once per month during spring and summer. During the fall and winter months when plants aren’t growing as much, they don’t need fertilizer.

Moving around

Moving around indoor plants can be a tricky thing. Moving them too much will cause them to lose their nutrients, and if you don’t move them enough then they won’t receive the light that they need for healthy growth. Moving your plants will help prevent them from becoming stagnant or infected with pests like spider mites. Moving potted plants outside on nice days is also an excellent idea, but make sure they are well-protected from wind drafts and harsh sunlight before doing so!

When deciding where to put your plant, it’s important not just the size of the room, but how much light it will receive at different times of day as well as whether or not they need any particular temperature requirements while inside!

Tips for buying indoor plants online

The first thing that we recommend doing is understanding the different types of plants that are available. There are many options, so it can be overwhelming at times. You want to make sure that you know what type of plant will work best in your living space before purchasing one. Studioplant is a nice indoor plant webshop in the Netherlands. Here you can filter extensively on indoor plants that are suitable for your home situation. There are many factors that you should consider before making your decision, like the type of plant, whether it’s an annual or perennial, and the size of the pot. So make sure to keep all of these things in mind when choosing your new indoor plant.

We hope that this guide has been helpful and will encourage you to take the next step in your journey as an indoor plant owner!

The Impact of Technology on Education

Education is unending and pivotal in society. Technology is one of the most dynamic entities that integrates easily into education, creating easily manageable systems that guide everyone in an institution. Recently, there has been a shift in education from physical to e-learning due to various factors. Below are some of the impacts technology has on education systems.

Flexible management

It is easy to lose records and data of students or lessons to be taught in a busy setup. However, this is now a thing of the past. With new technology, new information systems have been put in place in all learning institutions, creating portals for both teachers and students to easily communicate and keep records of previous learning. Such information systems make it easy for management to follow up and keep data up to date.

Easy access to information

In the past, students had to go to the library and use books to get information. However, some of this information was outdated and irrelevant. Due to modern innovation, if you have a phone that allows a sim only, you can buy a data plan to browse and find information, even when outside. Wireless technology allows individuals to access all the information they need from any browser, making it practical to study on the go. Additionally, if you lack a sim only plan, you can still access Wi-Fi to browse via your laptop or phone and access the information you need.

Customised learning

Technology makes it easier for students and teachers to communicate more and gives teachers an understanding of students’ interests. Identifying students’ interests allows teachers to personalise learning, focusing on students’ strengths and allowing them to have freedom of learning on topics of their choice. Additionally, using the latest technology allows students to access information and communicate with the teacher anytime if there is a need for clarification, also making it easier for teachers to track students’ performance at the end of learning sessions.

Improved performance

Technology has allowed students to self-actualise, understand their areas of interest and create more focus on them. When students can identify their own interests, they find research easier because they enjoy learning about what they love. If students like a topic, they will be more willing to research areas or issues that they do not understand.

Video content

Videos illustrate and demonstrate well because they are practical; this allows students to comprehend faster, resulting in better performance. Moreover, video content is engaging, and this creates greater curiosity in children, giving them a yearning to learn and understand various concepts. Visual learning is often more effective than reading and writing for increased performance.